{"id":1937,"date":"2019-08-27T07:00:28","date_gmt":"2019-08-27T07:00:28","guid":{"rendered":"https:\/\/blog.real-trends.com\/br\/?p=1937"},"modified":"2023-06-27T17:52:42","modified_gmt":"2023-06-27T17:52:42","slug":"como-evitar-opinioes-negativas","status":"publish","type":"post","link":"https:\/\/blog.real-trends.com\/br\/2019\/08\/27\/como-evitar-opinioes-negativas\/","title":{"rendered":"Como evitar opini\u00f5es negativas e proteger a reputa\u00e7\u00e3o do seu e-commerce"},"content":{"rendered":"<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>As opini\u00f5es negativas s\u00e3o um grande fantasma para todos os vendedores online, mas n\u00e3o se preocupe: n\u00f3s temos algumas dicas para evit\u00e1-las!<br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1140\" data-src=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2019\/08\/27_blog_br.png\" alt=\"\" class=\"wp-image-1950 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1140;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1140\" src=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2019\/08\/27_blog_br.png\" alt=\"\" class=\"wp-image-1950\"\/><\/noscript><\/figure>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Para come\u00e7ar, elas s\u00e3o menos habituais do que muitos vendedores pensam. Embora as opini\u00f5es positivas sejam a maioria, ter somente elogios tamb\u00e9m n\u00e3o \u00e9 o recomend\u00e1vel. Principalmente se voc\u00ea tem muitas opini\u00f5es, isso pode n\u00e3o parecer convincente. Ter muitas opini\u00f5es negativas gera desconfian\u00e7a, mas o mesmo acontece se todas s\u00e3o positivas.&nbsp;<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Veja algumas sugest\u00f5es para reduzir as opini\u00f5es negativas:&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Ofere\u00e7a um bom servi\u00e7o<\/strong><\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>A maioria dos compradores reconhece um bom servi\u00e7o e o valoriza. Ofere\u00e7a excelentes experi\u00eancias de compra.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Cumpra os prazos de entrega<\/strong><\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Os clientes preferem opinar quando j\u00e1 est\u00e3o com o produto. \u00c9 importante que voc\u00ea se esforce para despachar dentro das 24 horas \u00fateis, assim n\u00e3o vai atrasar a entrega.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\">Use informa\u00e7\u00f5es reais<\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Os compradores se decepcionam se os produtos n\u00e3o cumprem com as expectativas. Adicione informa\u00e7\u00e3o na descri\u00e7\u00e3o, complete a ficha t\u00e9cnica, coloque fotos de boa qualidade, em que o produto seja o protagonista, responda as perguntas rapidamente. Tudo isso ajudar\u00e1 voc\u00ea a conseguir uma opini\u00e3o positiva.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Mostre disponibilidade<\/strong><\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Se um cliente pode resolver um problema por telefone ou e-mail, muito provavelmente ele n\u00e3o iniciar\u00e1 uma reclama\u00e7\u00e3o nem vai dar uma opini\u00e3o negativa.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Cumpra as suas promessas<\/strong><\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Os usu\u00e1rios s\u00e3o rigorosos com a disponibilidade e os prazos de entrega. Se surgir algum imprevisto, mantenha-os informados.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\">Seja am\u00e1vel<\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Caso algum inconveniente aconte\u00e7a, nunca deixe de ser amig\u00e1vel e compreensivo com o seu comprador. Talvez perca algum dinheiro, mas \u00e9 melhor do que ter uma opini\u00e3o negativa.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\">&nbsp;<\/h3>\n\n\n\n<p>Se mesmo com todas essas sugest\u00f5es voc\u00ea receber alguma opini\u00e3o negativa, n\u00e3o se desespere. Com a rea\u00e7\u00e3o adequada voc\u00ea vai transformar uma opini\u00e3o cr\u00edtica em uma positiva. #DicasRT<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Veja algumas dicas para conseguir opini\u00f5es positivas.<\/p>\n","protected":false},"author":29,"featured_media":1950,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[126],"tags":[],"class_list":["post-1937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-loja-online"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como evitar opini\u00f5es negativas e proteger a reputa\u00e7\u00e3o do seu e-commerce | Real Trends Blog<\/title>\n<meta name=\"robots\" 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