{"id":2335,"date":"2020-02-18T12:51:36","date_gmt":"2020-02-18T12:51:36","guid":{"rendered":"https:\/\/blog.real-trends.com\/br\/?p=2335"},"modified":"2023-06-28T15:29:28","modified_gmt":"2023-06-28T15:29:28","slug":"5-dicas-de-como-transformar-perguntas-em-vendas-no-mercado-livre","status":"publish","type":"post","link":"https:\/\/blog.real-trends.com\/br\/2020\/02\/18\/5-dicas-de-como-transformar-perguntas-em-vendas-no-mercado-livre\/","title":{"rendered":"5 dicas de como transformar perguntas em vendas no Mercado Livre"},"content":{"rendered":"\n<p>Responder \u00e0s perguntas dos compradores no Mercado Livre deve fazer parte da sua estrat\u00e9gia. Afinal, ningu\u00e9m finaliza uma venda se tiver d\u00favidas. E pior&#8230; podem buscar o produto no seu concorrente.<br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1140\" data-src=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2020\/02\/18_blog_portu-1.png\" alt=\"\" class=\"wp-image-2337 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1140;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1140\" src=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2020\/02\/18_blog_portu-1.png\" alt=\"\" class=\"wp-image-2337\"\/><\/noscript><\/figure>\n\n\n\n<p>Ent\u00e3o, as perguntas e respostas s\u00e3o uma \u00f3tima oportunidade para gerar empatia e quanto mais adequada \u00e0 d\u00favida elas forem, melhor s\u00e3o as suas chances de converter uma pergunta em venda e <a href=\"https:\/\/blog.real-trends.com\/br\/2020\/02\/13\/4-dicas-fundamentais-para-ser-lider-no-mercado-livre\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (abre em uma nova aba)\">se tornar l\u00edder nesse marketplace<\/a>.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h2 class=\"wp-block-heading\">Como transformar perguntas em vendas no Mercado Livre<\/h2>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Veja as <strong>5 dicas e transforme as suas perguntas em vendas<\/strong>:<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Responda r\u00e1pido<\/strong><\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Responder as perguntas com agilidade \u00e9 o que far\u00e1 a diferen\u00e7a na hora da decis\u00e3o de compra. Com isso, o tempo de resposta come\u00e7a a contar desde a hora em que o usu\u00e1rio faz uma pergunta at\u00e9 ele recebera resposta.&nbsp;<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>O Mercado Livre divide esse tempo de resposta em 4 faixas:<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Faixa 1 \u2192 de 0 a 2 min: o comprador est\u00e1 avaliando o seu an\u00fancio e o que ele oferece.<\/p>\n\n\n\n<p>Faixa 2 \u2192 de 2 a 5 min: o comprador pode estar vendo um an\u00fancio do seu concorrente e est\u00e1 pensando em outras alternativas de compra.<\/p>\n\n\n\n<p>Faixa 3 \u2192 de 5 a 10 min: o comprador j\u00e1 se desconcentrou do processo de busca.<\/p>\n\n\n\n<p>Fora das faixas \u2192 mais de 10 min: o comprador se desconectou.<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Com isso em mente, <strong>diminuir o tempo de resposta<\/strong> far\u00e1 com que voc\u00ea sempre fique na faixa 1 para conseguir finalizar a venda.<\/p>\n\n\n\n<style>\n    .banner_m-calendario2022 {\n    display: inline-block;\n    width: 100%;\n    background-image: url('https:\/\/www.real-trends.com\/assets\/img\/blog\/fondos-banners\/fondo-melibr2.png');\n    background-size: cover;\n    background-position: right;\n    padding: 15px 40px 15px 45px;\n    box-sizing: border-box;\n    margin-top: 36px;\n}\n\n.banner_m-calendario2022-grid {\n    display: grid;\n    grid-template-columns: 1.5fr 1fr;\n    align-items: center;\n    column-gap: 3rem;\n    max-width: none;\n}\n.img-banner img {\n    max-width: 325px;\n}\n.title-mobile-calendario2022{\n    display: none;\n}\n.title-principal h1{\n    font-style: normal;\n    font-family: 'proxima_novasemibold';\n    font-weight: 700;\n    font-size: 30px;\n    line-height: 35px;\n    color: #4CBDA1;\n    margin-bottom: 5px;\n}\n.banner_m-calendario2022-grid h2 {\n    font-size: 22px;\n    font-style: normal;\n    font-weight: 400;\n    line-height: 27px;\n    margin-bottom: 13px;\n    color: #000000;\n    font-family: 'proxima_novaregular'\n}\n\n.banner_m-calendario2022-grid button {\n    padding: 8px 16px;\n    background-color: #4194d8;\n    border-radius: 36px;\n    color: #fff;\n    font-size: 14px;\n    border: none;\n    font-family: 'proxima_novaregular'\n}\n.burbuja{\n    background: #6CBBA2;\n    padding: 0px 10px;\n    border-radius: 25px;\n    width: min-content;\n    margin-bottom: 10px;\n}\n.burbuja p{\n    margin: 0;\n    color: #fff;\n}\n.banner_m-calendario2022-grid button:hover {\n    background-color: #236da9;\n    transition: all .2s ease-in-out;\n}\n@media only screen and (max-width: 1000px) {\n    .banner_m-calendario2022 {\n    background-image: url('https:\/\/www.real-trends.com\/assets\/img\/blog\/fondos-banners\/fondo-melibr2-mobile.png');\n    background-size: cover;\n    padding: 40px 0px;\n}\n    .banner_m-calendario2022-grid {\n    display: grid;\n    grid-template-columns: 1fr;\n    grid-row-gap: 20px ;\n    align-items: center;\n    column-gap: 4rem;\n    max-width: none;\n}\n.title-principal h1{\n    font-size: 26px;\n    line-height: 30px;\n    text-align: center;\n    color: #4CBDA1;\n    margin-bottom: 5px;\n}\n.banner-fondo-title{\n    display: flex;\n    flex-direction: column;\n    justify-content: center;\n    align-items: center;\n}\n.img-banner{\n    display: flex;\n    align-items: center;\n    justify-content: center;\n}\n.img-banner img {\n    width: 245px;\n    max-width: none;\n}\n.banner_m-calendario2022-grid h2 {\n    font-size: 22px;\n    line-height: 27px;\n    margin-bottom: 20px;\n    text-align: center;\n}\n.title-desktop-calendario2022{\n    display: none;\n}\n.title-mobile-calendario2022{\n    display: block !important;\n}\n\n.banner_m-calendario2022-grid button {\n    font-size: 18px;\n}\n}\n<\/style>\n<a href=\"https:\/\/www.real-trends.com\/br\/?utm_source=Blog&#038;utm_medium=banner&#038;utm_campaign=NotasbannerRTMeli&#038;utm_content=BannerRTMeli-BR-imgF\">\n <div class=\"banner_m-calendario2022\">\n        <div class=\"banner_m-calendario2022-grid\">              \n            <div class=\"banner-fondo-title\">\n                <div class=\"title-principal\">\n                    <h1 class=\"title-desktop-calendario2022\">Aumente suas vendas <br>no Mercado Livre em 30%<\/h1>\n                    <h1 class=\"title-mobile-calendario2022\">Aumente suas vendas no <br>Mercado Livre em 30%<\/h1>\n                <\/div> \n                <h2 class=\"title-desktop-calendario2022\">Ferramentas e insights para tomar <br> decis\u00f5es estrat\u00e9gicas<\/h2>\n                <h2 class=\"title-mobile-calendario2022\">Ferramentas e insights para <br> tomar decis\u00f5es estrat\u00e9gicas<\/h2>\n                 <button>Testar 30 dias gr\u00e1tis<\/button>\n            <\/div>\n            <div class=\"img-banner\">\n                   <img decoding=\"async\" data-src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/img-banner-melibr.png\" alt=\"Mercado livre Tempo de resposta\" class=\"title-desktop-calendario2022 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\"><noscript><img decoding=\"async\" src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/img-banner-melibr.png\" alt=\"Mercado livre Tempo de resposta\" class=\"title-desktop-calendario2022\"><\/noscript>\n                   <img decoding=\"async\" data-src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/img-banner-melibr-mobile.png\" alt=\"Mercado livre Tempo de resposta\" class=\"title-mobile-calendario2022 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\"><noscript><img decoding=\"async\" src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/img-banner-melibr-mobile.png\" alt=\"Mercado livre Tempo de resposta\" class=\"title-mobile-calendario2022\"><\/noscript>\n            <\/div>\n        <\/div>\n<\/div>\n<\/a>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Entenda o est\u00e1gio de compra do seu comprador<\/strong><\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Para transformar uma pergunta em venda no Mercado Livre tamb\u00e9m \u00e9 fundamental entender em qual est\u00e1gio de compra o usu\u00e1rio est\u00e1. Dessa forma, as suas respostas ser\u00e3o mais precisas e transmitir\u00e1 confian\u00e7a.&nbsp;<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Voc\u00ea pode definir o est\u00e1gio de compra analisando o tipo de pergunta, que pode ser:<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p><strong>Pergunta operacional:<\/strong> relacionada \u00e0 compra em si, como envio, custo, garantia, estoque, formas de pagamento, entre outras.<\/p>\n\n\n\n<p><strong>Pergunta t\u00e9cnica<\/strong>: relacionada ao produto, tais como medidas, caracter\u00edsticas, funcionalidades etc.<\/p>\n\n\n\n<p><strong>Pergunta de proposta:<\/strong> quando o comprador prop\u00f5e algo, por exemplo, se ele pode retirar o produto em determinado hor\u00e1rio.<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Identifique as perguntas mais frequentes<\/strong><\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Ao analisar as perguntas mais comuns, voc\u00ea poder\u00e1 acrescentar essas d\u00favidas na descri\u00e7\u00e3o do an\u00fancio como \u2018perguntas frequentes\u2019 junto com as suas respostas. <\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Al\u00e9m disso, voc\u00ea pode criar um arquivo pessoal com essas perguntas e elaborar as poss\u00edveis respostas. Com isso, voc\u00ea economiza tempo ao adaptar o conte\u00fado para perguntas mais espec\u00edficas.<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<style>\n.contenedor-banner-news {\nbackground-color: #fbfbfb;\nbox-shadow: 0px 0px 8px 0px rgba(0,8,0,0.16);\nmargin: 24px 0px;\n}\n.banner-news-info {\ndisplay: grid;\ngrid-template-columns: auto 1fr;\npadding: 24px 40px;\ncolumn-gap: 16px;\nalign-items: center;\n}\n.banner-news-info img {\nmax-width: 52px;\n}\n.banner-news-info h2 {\nfont-size: 20px;\nline-height: 23.5px;\npadding-bottom: 4px;\n}\n.banner-news-info p {\nfont-size: 14px;\nline-height: 17px;\n}\n.banner-news-form {\nbackground-color: #9ce5d3;\npadding: 24px 40px;\n}\n.banner-news-form div.frm_fields_container {\ndisplay: grid;\ngrid-template-columns: 1fr 1fr auto;\n}\n.banner-news-form .frm_fields_container #frm_field_7_container {\ngrid-column: 1\/2;\n}\n.banner-news-form .frm_fields_container #frm_field_8_container {\ngrid-column: 2\/3;\n}\n.banner-news-form .frm_fields_container .frm_submit {\ngrid-column: 3\/4;\n}\n.banner-news-form .frm_fields_container .frm_submit button.frm_button_submit {\nmargin-top: 3px;\n}\n.banner-news-form .with_frm_style .frm_form_fields > fieldset {\npadding: 0;\n}\n.banner-news-form .frm_style_formidable-style.with_frm_style .frm_error {\n    color: #f04e54;\n}\n.banner-news-form .frm_style_formidable-style.with_frm_style .frm_message p {\n    font-size: 16px;\n}\n@media screen and (max-width: 768px) {\n.banner-news-info {\ngrid-template-columns: 1fr;\npadding: 24px 28px;\n}\n.banner-news-form {\npadding: 24px 28px;\n}\n.banner-news-info h2 {\npadding: 4px 0px 8px 0px;\n}\n}\n<\/style>\n<div class=\"contenedor-banner-news\">\n<div class=\"banner-news-info\">\n<img decoding=\"async\" data-src=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2020\/06\/popup-ico2.png\" alt=\"N\u00e3o ao spam\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" style=\"--smush-placeholder-width: 200px; --smush-placeholder-aspect-ratio: 200\/200;\"><noscript><img decoding=\"async\" src=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2020\/06\/popup-ico2.png\" alt=\"N\u00e3o ao spam\"><\/noscript>\n<div>\n<h2>Inscreva-se na nossa newsletter<\/h2>\n<p>Receba tudo o que acontece no Mercado Livre e no mundo do e-commerce direto no seu e-mail.<\/p>\n<\/div>\n<\/div>\n<div class=\"banner-news-form\">\n<link rel='stylesheet' id='formidable-css' href='https:\/\/blog.real-trends.com\/br\/wp-content\/plugins\/formidable\/css\/formidableforms.css?ver=11281736' type='text\/css' media='all' \/>\n<div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_4_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form \" id=\"form_newsletter-brasil-notas\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Newsletter Brasil Notas<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"4\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_4\" id=\"frm_hide_fields_4\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"newsletter-brasil-notas\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_4\" name=\"frm_submit_entry_4\" value=\"7af9838bb0\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/br\/wp-json\/wp\/v2\/posts\/2335\" \/><div id=\"frm_field_7_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_full\">\r\n    <label for=\"field_nome2f57e4e9006dcf2f434ed821df47f9\" id=\"field_nome2f57e4e9006dcf2f434ed821df47f9_label\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_nome2f57e4e9006dcf2f434ed821df47f9\" name=\"item_meta[7]\" value=\"\"  placeholder=\"Nome\" data-reqmsg=\"Complete este dado.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_8_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_full\">\r\n    <label for=\"field_e-mail6ba45c4f5758229f4e0\" id=\"field_e-mail6ba45c4f5758229f4e0_label\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_e-mail6ba45c4f5758229f4e0\" name=\"item_meta[8]\" value=\"\"  placeholder=\"E-mail\" data-reqmsg=\"Complete este dado.\" aria-required=\"true\" data-invmsg=\"Verifique seu e-mail.\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_11_container\" class=\"frm_form_field form-field \">\n\t<div class=\"frm_submit\">\r\n\r\n<button class=\"frm_button_submit\" type=\"submit\"  >Quero receber<\/button>\r\n\r\n<\/div>\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t<\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Aumente a for\u00e7a de venda<\/strong><\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>No in\u00edcio do neg\u00f3cio nem sempre \u00e9 f\u00e1cil contar com in\u00fameros funcion\u00e1rios. Por\u00e9m, com o crescimento da sua empresa seria interessante aumentar o n\u00famero de colaboradores que se dedicam a responder \u00e0s d\u00favidas dos seus compradores.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Vale tamb\u00e9m pensar em adotar um sistema de chatbot, uma vez que 1 a cada 5 perguntas respondidas na primeira meia hora \u00e9 convertida em uma venda. <\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Dessa forma, essa equipe especializada vai <strong>diminuir o tempo das respostas melhorando a convers\u00e3o de perguntas em vendas<\/strong>, principalmente em datas sazonais, como <a target=\"_blank\" style=\"text-decoration: underline; color: #008AFF;\" href=\"https:\/\/blog.real-trends.com\/br\/2020\/09\/02\/black-friday-estrategias-para-aumentar-suas-vendas-no-mercado-livre\/\" rel=\"noreferrer noopener\">Black Friday<\/a> e <a target=\"_blank\" style=\"text-decoration: underline; color: #008AFF;\" href=\"https:\/\/blog.real-trends.com\/br\/2022\/04\/27\/dia-das-maes-dicas-para-aumentar-as-suas-vendas-online\/\" rel=\"noreferrer noopener\">Dia das M\u00e3es<\/a>. <br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Integre<\/strong><\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Voc\u00ea tamb\u00e9m pode investir em <strong>ferramentas que ajudam a diminuir o tempo de respostas<\/strong>. No mercado existem algumas especializadas no Mercado Livre, como a <a target=\"_blank\" style=\"text-decoration: underline; color: #008AFF;\" rel=\"noreferrer noopener\" aria-label=\" (abre em uma nova aba)\" href=\"https:\/\/www.real-trends.com\/br\/ferramentas\">Real Trends<\/a>. <\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Com a <a target=\"_blank\" style=\"text-decoration: underline; color: #008AFF;\" rel=\"noreferrer noopener\" href=\"https:\/\/ajuda.real-trends.com\/pt-BR\/collections\/1683827-gestao-das-suas-vendas#suas-perguntas\">ferramenta Perguntas<\/a> \u00e9 poss\u00edvel criar respostas r\u00e1pidas para as perguntas mais frequentes, personalizar suas respostas com sauda\u00e7\u00f5es, usar atalhos no teclado e inserir automaticamente os <a target=\"_blank\" style=\"text-decoration: underline; color: #008AFF;\" rel=\"noreferrer noopener\" aria-label=\" (abre em uma nova aba)\" href=\"https:\/\/www.mercadolivre.com.br\/ajuda\/CustosdefretegratispeloMercadoEnvios_3362\">custos do Mercado Envios<\/a>, monitorar o seu tempo de resposta, entre outros.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.real-trends.com\/br\/guia-mercadolivre-baixar\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"359\" data-src=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-1024x359.png\" alt=\"Tudo sobre Mercado Livre\" class=\"wp-image-3568 lazyload\" data-srcset=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-1024x359.png 1024w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-300x105.png 300w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-768x269.png 768w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-1536x539.png 1536w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-700x246.png 700w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1.png 1853w\" data-sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/359;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"359\" src=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-1024x359.png\" alt=\"Tudo sobre Mercado Livre\" class=\"wp-image-3568\" srcset=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-1024x359.png 1024w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-300x105.png 300w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-768x269.png 768w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-1536x539.png 1536w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1-700x246.png 700w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2021\/05\/banners-meli-1.png 1853w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/a><\/figure>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h2 class=\"wp-block-heading\">Como melhorar as suas respostas no Mercado Livre<\/h2>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Para melhorar as suas respostas e transformar perguntas em vendas no <a href=\"https:\/\/www.mercadolivre.com.br\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (abre em uma nova aba)\">Mercado Livre<\/a> \u00e9 importante:<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Estruturar as suas respostas para que sejam claras.<\/li>\n\n\n\n<li>Responder sempre para o comprador.<\/li>\n\n\n\n<li>Oferecer alternativas caso n\u00e3o tenha o produto na cor que ele deseja, por exemplo.<\/li>\n\n\n\n<li>Evitar responder qualquer coisa, pergunte ao seu comprador caso n\u00e3o entenda a d\u00favida dele.<\/li>\n\n\n\n<li>Estimular o seu comprador a finalizar a compra para que ele n\u00e3o perca a chance de ter o produto, por exemplo.<\/li>\n<\/ul>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h2 class=\"wp-block-heading\">O que n\u00e3o deve estar na resposta no Mercado Livre<\/h2>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Para n\u00e3o ser penalizado pelo Mercado Livre, sua resposta n\u00e3o pode conter algumas:<br><\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Dados pessoais, como telefone ou site da loja.<\/li>\n\n\n\n<li>Dados pessoais do comprador sem que ele tenha feito a compra, n\u00e3o solicite.<\/li>\n\n\n\n<li>Indu\u00e7\u00e3o de compra, n\u00e3o pe\u00e7a ao comprador que finalize a compra fora da plataforma do Mercado Livre.&nbsp;<\/li>\n<\/ul>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Agora \u00e9 com voc\u00ea! Aplique as dicas acima e use as suas perguntas a seu favor.<\/p>\n\n\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Responder \u00e0s perguntas dos compradores no Mercado Livre deve fazer parte da sua estrat\u00e9gia. Afinal, ningu\u00e9m finaliza uma venda se tiver d\u00favidas. E pior&#8230; podem buscar o produto no seu concorrente.<\/p>\n","protected":false},"author":29,"featured_media":2337,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[123],"tags":[],"class_list":["post-2335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mercado-livre"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 dicas de como transformar perguntas em vendas no Mercado Livre<\/title>\n<meta name=\"description\" content=\"Responder \u00e0s perguntas dos compradores no Mercado Livre deve fazer parte da sua estrat\u00e9gia. 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