{"id":6016,"date":"2023-08-01T13:40:06","date_gmt":"2023-08-01T13:40:06","guid":{"rendered":"https:\/\/blog.real-trends.com\/br\/?p=6016"},"modified":"2023-11-08T17:28:42","modified_gmt":"2023-11-08T17:28:42","slug":"comentarios-negativos-redes-sociais","status":"publish","type":"post","link":"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/","title":{"rendered":"Como gerenciar os coment\u00e1rios negativos nas redes sociais"},"content":{"rendered":"\n<p>Qualquer neg\u00f3cio est\u00e1 sujeito a receber coment\u00e1rios negativos na internet. Certamente, voc\u00ea est\u00e1 se perguntando: como lidar quando isso acontece? Neste texto, trazemos algumas dicas efetivas para responder aos coment\u00e1rios negativos nas redes sociais, com o objetivo de proteger sua reputa\u00e7\u00e3o e manter uma comunica\u00e7\u00e3o saud\u00e1vel com seu p\u00fablico.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"608\" data-src=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-1024x608.jpg\" alt=\"\" class=\"wp-image-6017 lazyload\" data-srcset=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-1024x608.jpg 1024w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-300x178.jpg 300w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-250x148.jpg 250w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-768x456.jpg 768w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-1536x912.jpg 1536w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-700x416.jpg 700w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-150x89.jpg 150w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1.jpg 1920w\" data-sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/608;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"608\" src=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-1024x608.jpg\" alt=\"\" class=\"wp-image-6017\" srcset=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-1024x608.jpg 1024w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-300x178.jpg 300w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-250x148.jpg 250w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-768x456.jpg 768w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-1536x912.jpg 1536w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-700x416.jpg 700w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1-150x89.jpg 150w, https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Tanto as redes sociais quanto a internet se tornaram ferramentas perfeitas para dar visibilidade e notoriedade a uma marca, ao mesmo tempo que proporcionam uma comunica\u00e7\u00e3o e intera\u00e7\u00e3o muito mais pr\u00f3xima com a audi\u00eancia.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>No entanto, apesar de seus benef\u00edcios, elas tamb\u00e9m t\u00eam algumas desvantagens. Precisamente, essa facilidade de intera\u00e7\u00e3o \u00e9 o que faz com que as empresas, \u00e0s vezes, tenham que lidar com os coment\u00e1rios negativos nas redes sociais ou cr\u00edticas na internet.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Mas n\u00e3o se preocupe: neste texto, forneceremos algumas dicas para ajudar voc\u00ea a gerenciar as cr\u00edticas nas redes sociais.<\/p>\n\n\n\n<div>\n    <style>\n        .banner-meli-green {\n        display: inline-block;\n        width: 100%;\n        background: #3C9881;\n        padding: 0px 40px 0px 45px;\n        box-sizing: border-box;\n        margin-top: 36px;\n    }\n    \n    .banner-meli-green-grid {\n        display: grid;\n        grid-template-columns: 1fr 2fr;\n        align-items: center;\n        column-gap: 2rem;\n        max-width: none;\n    }\n    .img-banner-meligreen{\n        display: flex;\n    }\n    .img-banner-meligreen img {\n        max-width: 270px;\n    }\n    .title-mobile-bannergreen{\n        display: none;\n    }\n    .title-meli-green img{\n        width: 50px;\n        margin-right: 10px;\n        margin-top: -7px;\n    }\n    .title-meli-green h3{\n        font-style: normal;\n        font-family: 'proxima_novaregular';\n        font-weight: 700;\n        font-size: 28px;\n        line-height: 32px;\n        letter-spacing: 0px;\n        color: #fff;\n        margin-bottom: 10px;\n    }\n    .banner-meli-green-grid p{\n        font-size: 21px;\n        font-style: normal;\n        font-weight: 400;\n        line-height: 22px;\n        margin-bottom: 13px;\n        color: #fff;\n        letter-spacing: 0px;\n        font-family: 'proxima_novaregular';\n    }\n    \n    .banner-meli-green-grid button {\n        padding: 8px 24px;\n        background-color: #fff;\n        border-radius: 36px;\n        color: #3C9881;\n        font-size: 14px;\n        border: none;\n        cursor: pointer;\n        font-family: 'proxima_novaregular'\n    }\n    .burbuja{\n        background: #6CBBA2;\n        padding: 0px 10px;\n        border-radius: 25px;\n        width: min-content;\n        margin-bottom: 10px;\n    }\n    .burbuja p{\n        margin: 0;\n        color: #fff;\n    }\n    .banner-meli-green-grid button:hover {\n        background-color: #51cdae;\n        color: #fff;\n        transition: all .2s ease-in-out;\n    }\n    @media only screen and (max-width: 1000px) {\n        .banner-meli-green {\n        padding: 40px 20px 20px;\n    }\n        .banner-meli-green-grid {\n        display: flex;\n        flex-direction: column-reverse;\n        grid-row-gap: 20px ;\n        align-items: center;\n        column-gap: 4rem;\n        max-width: none;\n    }\n    .title-meli-green h3{\n        font-size: 32px;\n        line-height: 34px;\n        text-align: center;\n        margin-bottom: 20px;\n        padding: 5px 0px 0;\n    }\n    .banner-title-green{\n        display: flex;\n        flex-direction: column;\n        justify-content: center;\n        align-items: center;\n    }\n    .img-banner-meligreen{\n        display: flex;\n        align-items: center;\n        justify-content: center;\n    }\n    .img-banner-meligreen img {\n        width: 260px;\n        max-width: none;\n    }\n    .banner-meli-green-grid p{\n        font-size: 22px;\n        line-height: 27px;\n        margin-bottom: 20px;\n        text-align: center;\n    }\n    .title-desktop-bannergreen{\n        display: none !important;\n    }\n    .title-mobile-bannergreen{\n        display: block !important;\n    }\n    \n    .banner-meli-green-grid button {\n        font-size: 18px;\n    }\n    }\n    <\/style>\n    <a href=\"https:\/\/www.real-trends.com\/br\">\n     <div class=\"banner-meli-green\">\n            <div class=\"banner-meli-green-grid\"> \n                <div class=\"img-banner-meligreen\">\n                       <img decoding=\"async\" data-src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/img-meli2-newBr.png\" alt=\"Mercado libre aplicacion certificada\" class=\"title-desktop-bannergreen lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\"><noscript><img decoding=\"async\" src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/img-meli2-newBr.png\" alt=\"Mercado libre aplicacion certificada\" class=\"title-desktop-bannergreen\"><\/noscript>\n                       <img decoding=\"async\" data-src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/img-meli2-newBr-mobile.png\" alt=\"Mercado libre aplicacion certificada\" class=\"title-mobile-bannergreen lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\"><noscript><img decoding=\"async\" src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/img-meli2-newBr-mobile.png\" alt=\"Mercado libre aplicacion certificada\" class=\"title-mobile-bannergreen\"><\/noscript>\n                <\/div>             \n                <div class=\"banner-title-green\">\n                    <div class=\"title-meli-green\">\n                        <h3 class=\"title-desktop-bannergreen\">Aumente suas vendas <br> no Mercado Livre em 30%<\/h3>\n                        <h3 class=\"title-mobile-bannergreen\">Aumente suas <br> vendas no <br> Mercado Livre <br> em 30%<\/h3>\n                    <\/div> \n                    <p class=\"title-desktop-bannergreen\">Ferramentas e insights para tomar <br> decis\u00f5es estrat\u00e9gicas<\/p>\n                    <p class=\"title-mobile-bannergreen\">Ferramentas e insights para tomar decis\u00f5es estrat\u00e9gicas<\/p>\n                     <button>Testar gr\u00e1tis<\/button>\n                <\/div>\n                \n            <\/div>\n        <\/div>\n    <\/a>\n<\/div>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h2 class=\"wp-block-heading\">Como responder aos coment\u00e1rios negativos nas redes sociais?<\/h2>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Quando voc\u00ea recebe um coment\u00e1rio negativo atrav\u00e9s das redes sociais, \u00e9 importante oferecer uma resposta adequada, o que n\u00e3o significa concordar, mas sim explicar o que aconteceu e agir de forma impec\u00e1vel no tratamento.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Uma reclama\u00e7\u00e3o pode ser originada por motivos justificados, pode ser uma mentira ou ter sido feita apenas para causar danos. No entanto, cada caso requer um tratamento diferente e \u00e9 preciso saber como reagir.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>A seguir, apresentamos 5 dicas para gerenciar corretamente os coment\u00e1rios negativos nas redes sociais:<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\">Manter a calma e avaliar a situa\u00e7\u00e3o<\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Quando voc\u00ea se depara com um coment\u00e1rio negativo nas redes sociais, \u00e9 fundamental manter a calma e evitar reagir impulsivamente.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Tire um momento para avaliar a situa\u00e7\u00e3o e entender o motivo por tr\u00e1s do coment\u00e1rio: leia a mensagem cuidadosamente, identifique o tom e a inten\u00e7\u00e3o de quem escreveu e considere se o coment\u00e1rio \u00e9 uma cr\u00edtica construtiva ou apenas um ataque sem fundamentos.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\">N\u00e3o ignorar os coment\u00e1rios negativos<\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Tentar ignor\u00e1-los pode ser tentador, mas n\u00e3o \u00e9 a melhor estrat\u00e9gia. Ao n\u00e3o responder, voc\u00ea pode dar a impress\u00e3o de que n\u00e3o se importa com a opini\u00e3o de seu p\u00fablico.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Em vez disso, demonstre seu compromisso com sua comunidade e o valor que voc\u00ea atribui aos seus feedbacks.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>No entanto, se os coment\u00e1rios forem ofensivos ou abusivos, voc\u00ea n\u00e3o tem a obriga\u00e7\u00e3o de responder. Recomendamos avaliar se h\u00e1 algo que voc\u00ea possa mencionar para esclarecer a situa\u00e7\u00e3o e trazer tranquilidade.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\">Responder com amabilidade e respeito<\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Se voc\u00ea for responder a uma mensagem negativa, \u00e9 essencial manter um tom amig\u00e1vel em todas as suas respostas, evitando cair em provoca\u00e7\u00f5es ou responder com raiva.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>A forma como voc\u00ea se comunica nas redes sociais reflete sua imagem como pessoa, portanto, certifique-se de que seja coerente com seus valores e princ\u00edpios.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\">Levar a conversa para um canal privado, se necess\u00e1rio<\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Em alguns casos, pode ser necess\u00e1rio abordar um coment\u00e1rio negativo de maneira mais detalhada ou resolver um problema espec\u00edfico.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Nessas situa\u00e7\u00f5es, \u00e9 ben\u00e9fico levar a conversa para um canal privado, como uma mensagem direta, um e-mail ou uma liga\u00e7\u00e3o. Isso far\u00e1 com que a conversa negativa tenha menos exposi\u00e7\u00e3o p\u00fablica.<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<h3 class=\"wp-block-heading\">Bloquear ou denunciar comportamentos inadequados<\/h3>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Se algu\u00e9m estiver assediando ou ultrapassando limites nas redes sociais, n\u00e3o hesite em bloquear essa pessoa e denunciar seu comportamento.&nbsp;<\/p>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>\n\n\n<p>Pronto! Lembre-se de que alguns coment\u00e1rios nas redes sociais muitas vezes refletem as opini\u00f5es e emo\u00e7\u00f5es de outras pessoas e n\u00e3o necessariamente t\u00eam a ver com voc\u00ea pessoalmente. Caso encontre coment\u00e1rios negativos, siga estas dicas para gerenci\u00e1-los adequadamente e promover uma comunica\u00e7\u00e3o positiva.<\/p>\n\n\n\n<style>\n.banner-formNews {\ndisplay: inline-block;\nwidth: 100%;\nbackground: #4194D8;\npadding: 0px 40px 0px 0px;\nbox-sizing: border-box;\nmargin-top: 36px;\n}\n\n.banner-formNews-grid {\ndisplay: grid;\ngrid-template-columns: 1fr 2fr;\nalign-items: center;\ncolumn-gap: 2rem;\nmax-width: none;\n}\n.img-banner-formNews{\ndisplay: flex;\n}\n.img-banner-formNews img {\nmax-width: 270px;\n}\n.title-mobile-meli2023{\ndisplay: none;\n}\n.title-formNews img{\nwidth: 50px;\nmargin-right: 10px;\nmargin-top: -7px;\n}\n.title-formNews h3{\nfont-style: normal;\nfont-family: 'proxima_novaregular';\nfont-weight: 700;\nfont-size: 28px;\nline-height: 32px;\nletter-spacing: 0px;\ncolor: #fff;\nmargin-bottom: 10px;\n}\n.content-formB{\ndisplay: grid;\ngrid-template-columns: 1fr 1fr 1fr !important;\njustify-content: center;\nalign-items: center;\nmargin-top: 0px;\ncolumn-gap: 0px !important;\n}\n.cta-hero-blog button{\nbackground: #fff !important;\nborder-radius: 36px;\nborder: 1px solid #fff !important;\npadding: 12px 24px;\ncursor: pointer;\ncolor: #4CBDA1 !important;\n}\n.sib_form-input-B{\npadding: 10px;\nborder-radius: 5px;\nborder: 1px solid #757575;\nmargin-right: 5px;\nwidth: 130px !important;\noutline: none;\n}\n.sib_formB-btn{\nbackground: #fff !important;\nborder-radius: 36px;\nborder: 1px solid #fff !important;\npadding: 8px 24px;\ncursor: pointer;\ncolor: #4CBDA1 !important;\nfont-size: 14px;\ntransition: all .2s ease-in-out;\nmargin-top: 10px;\n}\n.sib_formB-btn:hover{\nbackground: #70d7bf1f !important;\nborder: 1px solid #fff !important;\ncolor: #fff !important;\n}\nform#sib_signup_form_2 p.sib-alert-message{\nmargin-bottom: 5px !important;\nmargin-left: 5px;\nwidth: fit-content;\n}\n.content-checkbox{\ndisplay: none;\n}\n@media only screen and (max-width: 1000px) {\n.banner-formNews {\npadding: 40px 0 0;\n}\n.banner-formNews-grid {\ndisplay: flex;\nflex-direction: column-reverse;\ngrid-row-gap: 20px ;\nalign-items: center;\ncolumn-gap: 4rem;\nmax-width: none;\n}\n.title-formNews h3{\nfont-size: 28px;\nline-height: 34px;\ntext-align: left;\nmargin-bottom: 0px;\npadding: 5px 20px 0;\n}\n.banner-fondo-title{\ndisplay: flex;\nflex-direction: column;\njustify-content: center;\nalign-items: center;\n}\n.img-banner-formNews{\ndisplay: flex;\nalign-items: center;\njustify-content: center;\n}\n.img-banner-formNews img {\nwidth: 100%;\nmax-width: none;\n}\n.banner-formNews-grid p{\nfont-size: 22px;\nline-height: 27px;\nmargin-bottom: 0px;\ntext-align: center;\n}\n.title-desktop-meli2023{\ndisplay: none !important;\n}\n.title-mobile-meli2023{\ndisplay: block !important;\n}\n\n.banner-formNews-grid button {\nfont-size: 18px;\n}\n.content-formB{\ndisplay: grid;\ngrid-template-columns: 1fr !important;\nrow-gap: 0px !important;\ncolumn-gap: 5px;\njustify-content: center;\nalign-items: center;\nmargin-top: 20px;\n}\n.sib_signup_form{\nwidth: 100%;\n}\n.content-form p{\nwidth: 100%;\n}\n.sib_form-input-B{\nmargin: 5px 0;\nwidth: 90% !important;\n}\n.sib_formB-btn{\nmargin-top: 20px;\nwidth: 100%;\n}\n.mobile-form{\n    width: 100%;\n    padding: 0 20px;\n    box-sizing: border-box;\n}\n}\n<\/style>\n\n<div class=\"banner-formNews\">\n    <div class=\"banner-formNews-grid\"> \n        <div class=\"img-banner-formNews\">\n               <img decoding=\"async\" data-src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/2023-9-Banner-Newsletter-Desktop.png\" alt=\"Mercado libre aplicacion certificada\" class=\"title-desktop-meli2023 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\"><noscript><img decoding=\"async\" src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/2023-9-Banner-Newsletter-Desktop.png\" alt=\"Mercado libre aplicacion certificada\" class=\"title-desktop-meli2023\"><\/noscript>\n               <img decoding=\"async\" data-src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/2023-9-Banner-Newsletter-Mobile.png\" alt=\"Mercado libre aplicacion certificada\" class=\"title-mobile-meli2023 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\"><noscript><img decoding=\"async\" src=\"https:\/\/www.real-trends.com\/assets\/img\/blog\/img-banners\/2023-9-Banner-Newsletter-Mobile.png\" alt=\"Mercado libre aplicacion certificada\" class=\"title-mobile-meli2023\"><\/noscript>\n        <\/div>             \n        <div class=\"banner-fondo-title\">\n            <div class=\"title-formNews\">\n                <h3 class=\"title-desktop-meli2023\">Cadastre-se e receba o melhor <br> conte\u00fado em seu e-mail.<\/h3>\n                <h3 class=\"title-mobile-meli2023\">Cadastre-se e receba o melhor conte\u00fado em seu e-mail.<\/h3>\n            <\/div> \n            <div class=\"mobile-form\">\n                \n            <\/div>\n        <\/div>\n        \n    <\/div>\n<\/div>\n\n\n<div class=\"vc_empty_space\" style=\"height: 20px\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Qualquer neg\u00f3cio est\u00e1 sujeito a receber coment\u00e1rios negativos na internet. Certamente, voc\u00ea est\u00e1 se perguntando: como lidar quando isso acontece? Neste texto, trazemos algumas dicas efetivas para responder aos coment\u00e1rios negativos nas redes sociais, com o objetivo de proteger sua reputa\u00e7\u00e3o e manter uma comunica\u00e7\u00e3o saud\u00e1vel com seu p\u00fablico.<\/p>\n","protected":false},"author":29,"featured_media":6017,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[125],"tags":[],"class_list":["post-6016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dicas-para-vender-mais"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como gerenciar os coment\u00e1rios negativos nas redes sociais<\/title>\n<meta name=\"description\" content=\"Saber responder aos coment\u00e1rios negativos nas redes sociais pode proteger sua reputa\u00e7\u00e3o e manter uma comunica\u00e7\u00e3o saud\u00e1vel com seu p\u00fablico.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como gerenciar os coment\u00e1rios negativos nas redes sociais\" \/>\n<meta property=\"og:description\" content=\"Saber responder aos coment\u00e1rios negativos nas redes sociais pode proteger sua reputa\u00e7\u00e3o e manter uma comunica\u00e7\u00e3o saud\u00e1vel com seu p\u00fablico.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/\" \/>\n<meta property=\"og:site_name\" content=\"Real Trends Blog\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-01T13:40:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-08T17:28:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1140\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Natasha\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Natasha\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/\",\"url\":\"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/\",\"name\":\"Como gerenciar os coment\u00e1rios negativos nas redes sociais\",\"isPartOf\":{\"@id\":\"https:\/\/blog.real-trends.com\/br\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1.jpg\",\"datePublished\":\"2023-08-01T13:40:06+00:00\",\"dateModified\":\"2023-11-08T17:28:42+00:00\",\"author\":{\"@id\":\"https:\/\/blog.real-trends.com\/br\/#\/schema\/person\/8028cc7a104c07f666d0a080fc2d69c7\"},\"description\":\"Saber responder aos coment\u00e1rios negativos nas redes sociais pode proteger sua reputa\u00e7\u00e3o e manter uma comunica\u00e7\u00e3o saud\u00e1vel com seu p\u00fablico.\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/#primaryimage\",\"url\":\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1.jpg\",\"contentUrl\":\"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1.jpg\",\"width\":1920,\"height\":1140},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/blog.real-trends.com\/br\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Como gerenciar os coment\u00e1rios negativos nas redes sociais\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.real-trends.com\/br\/#website\",\"url\":\"https:\/\/blog.real-trends.com\/br\/\",\"name\":\"Real Trends Blog\",\"description\":\"Tudo o que voc\u00ea precisa saber em um s\u00f3 lugar\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.real-trends.com\/br\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.real-trends.com\/br\/#\/schema\/person\/8028cc7a104c07f666d0a080fc2d69c7\",\"name\":\"Natasha\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/blog.real-trends.com\/br\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/37e97461cc6d702f440074800df84f20?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/37e97461cc6d702f440074800df84f20?s=96&d=mm&r=g\",\"caption\":\"Natasha\"},\"url\":\"https:\/\/blog.real-trends.com\/br\/author\/natasha\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Como gerenciar os coment\u00e1rios negativos nas redes sociais","description":"Saber responder aos coment\u00e1rios negativos nas redes sociais pode proteger sua reputa\u00e7\u00e3o e manter uma comunica\u00e7\u00e3o saud\u00e1vel com seu p\u00fablico.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/","og_locale":"pt_BR","og_type":"article","og_title":"Como gerenciar os coment\u00e1rios negativos nas redes sociais","og_description":"Saber responder aos coment\u00e1rios negativos nas redes sociais pode proteger sua reputa\u00e7\u00e3o e manter uma comunica\u00e7\u00e3o saud\u00e1vel com seu p\u00fablico.","og_url":"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/","og_site_name":"Real Trends Blog","article_published_time":"2023-08-01T13:40:06+00:00","article_modified_time":"2023-11-08T17:28:42+00:00","og_image":[{"width":1920,"height":1140,"url":"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1.jpg","type":"image\/jpeg"}],"author":"Natasha","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Natasha","Est. tempo de leitura":"5 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/","url":"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/","name":"Como gerenciar os coment\u00e1rios negativos nas redes sociais","isPartOf":{"@id":"https:\/\/blog.real-trends.com\/br\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/#primaryimage"},"image":{"@id":"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1.jpg","datePublished":"2023-08-01T13:40:06+00:00","dateModified":"2023-11-08T17:28:42+00:00","author":{"@id":"https:\/\/blog.real-trends.com\/br\/#\/schema\/person\/8028cc7a104c07f666d0a080fc2d69c7"},"description":"Saber responder aos coment\u00e1rios negativos nas redes sociais pode proteger sua reputa\u00e7\u00e3o e manter uma comunica\u00e7\u00e3o saud\u00e1vel com seu p\u00fablico.","breadcrumb":{"@id":"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/#primaryimage","url":"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1.jpg","contentUrl":"https:\/\/blog.real-trends.com\/br\/wp-content\/uploads\/2023\/08\/2023-07-notablog-HISP-04-1.jpg","width":1920,"height":1140},{"@type":"BreadcrumbList","@id":"https:\/\/blog.real-trends.com\/br\/2023\/08\/01\/comentarios-negativos-redes-sociais\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/blog.real-trends.com\/br\/"},{"@type":"ListItem","position":2,"name":"Como gerenciar os coment\u00e1rios negativos nas redes sociais"}]},{"@type":"WebSite","@id":"https:\/\/blog.real-trends.com\/br\/#website","url":"https:\/\/blog.real-trends.com\/br\/","name":"Real Trends Blog","description":"Tudo o que voc\u00ea precisa saber em um s\u00f3 lugar","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.real-trends.com\/br\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Person","@id":"https:\/\/blog.real-trends.com\/br\/#\/schema\/person\/8028cc7a104c07f666d0a080fc2d69c7","name":"Natasha","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/blog.real-trends.com\/br\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/37e97461cc6d702f440074800df84f20?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/37e97461cc6d702f440074800df84f20?s=96&d=mm&r=g","caption":"Natasha"},"url":"https:\/\/blog.real-trends.com\/br\/author\/natasha\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/posts\/6016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/comments?post=6016"}],"version-history":[{"count":5,"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/posts\/6016\/revisions"}],"predecessor-version":[{"id":6173,"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/posts\/6016\/revisions\/6173"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/media\/6017"}],"wp:attachment":[{"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/media?parent=6016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/categories?post=6016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.real-trends.com\/br\/wp-json\/wp\/v2\/tags?post=6016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}